If you’re not aware of where we stand on the slogan “the customer is always right” well here it is: “the customer is NOT always right.” We welcome anyone to voice why they agree or disagree with us on this topic and many customer service experts will not come to the table to chat with us about it except for Shep Hyken. I actually reached out to him on Twitter and we started chatting about the topic and I finally said “why don’t we chat on the show” and he immediately said “let’s do it.” Shep is truly genuine when he speaks and has a ton of knowledge about what he’s talking about whether it’s business or customer service. We had a blast chatting with him and also loved some of his views that he had during the interview. On the go? Download the audio and take it with you.

Interview sponsored by:

About Shep Hyken:

CSP, CPAE is the Chief Amazement Officer of Shepard Presentations.  As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

Shep’s philosophy as a speaker is that it is all about you – your meeting, your people and your success. His style is energetic and entertaining mixes important information and entertainment (humor and magic). The content is  relevant and useful, and the audience will leave with tools, ideas and concepts they can put to use immediately. Shep promises to deliver one of the most exciting and memorable programs you will ever experience! (taken from hyken.com)

Shep’s Book: The Amazement Revolution

It is the culture that can drive any organization—from one employee to tens of thousands—to focus completely on delivering an amazing customer service experience.

In this exceptional guide to the principle of amazement, bestselling author Shep Hyken uses fifty companies as role-model examples to teach seven powerful strategies that will kick-start the revolution in your organization. (taken from hyken.com)

Connect with Shep: Website, Twitter, Facebook, Youtube, Linkedin

Subscribe to the BB Show:

We know you’re busy people so we have made it easy for you to download the show (audio and video) so you can listen while you run errands, work at the office and even while working out. Also you can have the show delivered right into your email inbox (via RSS) so you can catch us when it’s convenient for you. It’s like your own BB Show Tivo box….speaking of TV you can catch us on Biz TV (check local areas and times) and of course you can watch us on any web-enabled TV like Roku, Connected TV, Boxee and more.

Sponsor the Show:

Like the show and what we do? Well then why not partner with us and let us share all about you to our friends….We are not the typical banner ad people or sales reps that bore you to death. We’re small business owners who shoot it straight and know what other business owners want to hear and see (yes, most of the time it involves humor). When you partner with us we don’t just throw your logo on the site we actually take the time to share it with others. Learn more about opportunities available here.  If you’re ready to go then contact Leah and say “Let’s do this!” leah(at)businessbewareshow.com

Quick Reminders:

  • Collect from non-paying customers and pay no percentage…seriously with our tool BusinessBeware.Biz
  • Want to be on the show? Learn more about the topics we are chatting about in the upcoming TV episodes here.
  • Ever wanted to advertise on a coffee sleeve and promote your business? Now you can thanks to CoffeeSleeveMojo.com We’re not going to lie but this is a pretty sweet deal. 
  • Own a restaurant? Learn more about our “wear the shirt” opportunity.
  • Visit our BB store and get some cool swag to wear around town.

 

 

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