We found a video on Youtube featuring Nancy the Telephone Doctor as she discusses how to deal with angry customers. It was too good not to share with you while putting our own twist to the video and giving our opinion on their customer service training. And remember we are talking about small business here, not corporate.

Watch original Telephone Doctor video here.

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HardHatCity
is the web’s premier construction community, a professional networking site offering free, customized profiles to members of the modern construction industry: consumers, contractors and tradespeople, professional service providers, suppliers, and employers.

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