We got to chat with Rich DiGirolamo from RecessatWorkDay.com where they — create team spirit, engage employees, increase morale and share your fun side with the people you spend the majority of your life with. It’s a opportunity to start thinking about new and innovative products and services; perhaps about offering your employees a fun experience that they can turn into a great customer experience.
You know us too we always have to ask about dealing with difficult customers and what their definition of a CustoMonster is. So Rich shared some of his run ins with a difficult customer who “acted up” and his thoughts on customers being so demanding.
Watch the interview here or feel free to listen or download the audio